Q: What is AD Killer?
A: AD Killer is a small, effective, and intelligent anti-ad software product that can remove annoying ads without human intervention by using artificial intelligence. This surfing companion features a smart engine that can identify possible ads and remove them even before you can see them.

Q: What's the different between other ad remove software?
A: Unlike other similar programs, AD Killer not only stops pop-up windows, but also blocks ad sites, and removes banners, flash and image ads!

Q: Is AD Killer IE plug-in?
A: No. Having too many IE plugins can create conflicts, making IE unstable. Therefore, we designed AD Killer as a separate executable file.
AD Killer does not use the hook or BHO tech. It monitors IE events externally. We call it "Sink Event with IE", it's safe and stable.

Q: Some popup windows are closed before I can see them, and some popup windows are closed after I can see them. How come?
A: We use two methods to ensure the closing of most popup windows. If the first method fails to block the popup window before you see them, then the second method closes it after it pops up.

Q: Does AD Killer block ad cookies?
A: Yes. If the "Kill ad urls and ad sites" option is checked, then AD killer will block the ad sites' cookies.

Q: When I start AD Killer, it shows message 'Connect failed, there has some crashed IExplorer threads. Please restart system and try again.', How come?
A: One or more IE windows have crashed. You need to restart your system and try again. If it still appears after you reboot, I suggest you to re-install Internet Explorer.

Q: AD Killer made a mistake, it closed an IE window that is not an ad. How come?
A: The AD Killer intellect is good, but it has not yet reached the power of human intellect. So it can make mistakes. Please find the site URL in the logs and double click it to add to exception URLs. AD Killer will not close it again.

Q: How to disable AD Killer?
A: Method 1: Press the CTRL key or the CTRL+SHIFT keys combination to temporarily disable AD Killer. Method 2: Right-click the System Tray Icon, select the "set sensitivity" menu item, then select the "None (Disable)" sub-menu item.

Q: Will AD Killer work on Netscape or Opera?
A: Not yet.

Q: I have more questions - who should I write to?
A: Please send your additional questions to support@softcows.com.